Privacy – GEICO

PRIVACY

Problem: Associates needed to understand complex privacy rules and regulations, but existing training methods were too dry and failed to capture their attention.

Solution: I created an immersive, character-driven course told through the perspective of Sherlock Holmes. Learners gathered clues, solved mini-mysteries, and uncovered key privacy requirements through interactive storytelling.

Outcome: Post-training feedback showed substantial improvements in both engagement and retention, with learners consistently highlighting the Sherlock Holmes storyline as a highly effective way to understand complex regulations.